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How A Remarkable Customer Experience Can Be Your Best Sales and Marketing Strategy
Competition is tougher than ever these days. Competing on price is a losing game — just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything can be copied — just ask your favorite ride-share company.
So what’s left? How can we stand out in a crowded marketplace that is constantly evolving?
In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. The result is more customers, who spend more, are loyal longer, and recommend your company to others.
You’ll walk away from this keynote with the inspiration and the tools to go back to work and create a deeper connection with your customers. And Dan Gingiss doesn’t just talk about experience, he creates one for the audience, too!
Dan’s audiences:
AI is revolutionizing businesses everywhere, but how can it be leveraged to further enhance the customer experience? In this captivating keynote, customer experience expert Dan Gingiss explores the transformative power of AI to go way beyond chatbots.
From hyper-personalization and predictive analytics to advanced virtual reality and next-generation customer service, discover how leading companies are using AI to delight customers and stay ahead of the competition.
Dan’s engaging demonstrations, real-time audience interactions, and compelling stories, including a memorable opening and finale, will leave you inspired and equipped to harness AI’s full potential to elevate your customer experience strategy.
Key Takeaways:
The Intersection of Diversity, Inclusion & Customer Experience
How well do you really know your customers? In almost every business across every industry, customers have become more diverse than ever before.
Whether you know it or not, your customer base is diverse in almost every way imaginable: gender, race, sexual orientation, religion, political affiliation, family structure, existence of disabilities, and more. And the spending power is staggering:
The LGBTQ+ community has $3.2 trillion in purchasing power. That’s “trillion” with a “T”.
African American, Asian American, Native American and Hispanic consumers have a combined $4.9 trillion in purchasing power.
One in four people in the United States have some form of disability, and the global purchasing power of people with disabilities is $8 trillion.
So how can businesses authentically engage with different communities to gain their loyalty and hard-earned dollars? By giving them a place to BELONG. In this eye-opening and myth-busting keynote presentation, customer experience experts Dan Gingiss and Shonnah Hughes teach audiences why belonging matters and how it equates to business growth. They make the case that diversity, equity and inclusion (DEI) is more than just good hiring practices; it’s about building products and services with your diverse customer base in mind and being inclusive in your marketing.
Audiences will learn:
We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.
This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.
You’ll learn:
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Dan Gingiss is a globally recognized keynote speaker, consultant, and author specializing in customer experience (CX). With over two decades of experience working with major brands, Dan has become a trusted authority on transforming ordinary customer interactions into extraordinary experiences. His ability to help organizations differentiate themselves in crowded markets by focusing on customer-centric strategies has earned him accolades from businesses worldwide. Dan’s practical approach empowers companies to exceed customer expectations, ultimately converting passive customers into enthusiastic brand advocates.
As an advocate of remarkable customer experiences, Dan Gingiss is passionate about the power of customer satisfaction to drive long-term business success. Through his keynote speeches, consulting, and bestselling books, Dan shares actionable insights, helping companies stand out in today’s competitive landscape. His work has not only made an impact across industries but also positioned him as a go-to expert for companies seeking to enhance their customer experience strategies.
Expertise
Dan Gingiss is an expert in customer experience because of his deep understanding and hands-on experience in the field. Having spent over 20 years with some of the world’s most respected brands, including McDonald’s, Discover, and Humana, Dan’s expertise lies in knowing what makes customers tick and how businesses can respond effectively. His philosophy is simple: delivering remarkable customer experiences should be a top priority for any company looking to differentiate itself in today’s competitive marketplace.
Dan’s background includes managing customer engagement across multiple channels, including digital, social media, and customer service. This broad range of experiences allows him to provide a unique, holistic perspective on how businesses can enhance customer interactions at every touchpoint. Dan also holds an MBA from the Kellogg School of Management at Northwestern University, further solidifying his foundation in business strategy and marketing.
Dan’s books, such as “Winning at Social Customer Care”, underscore his deep understanding of modern customer needs and behaviors. His expertise is in building customer loyalty and advocacy through creative and practical solutions, helping brands transform passive customers into loyal fans. This depth of experience and knowledge makes Dan a trusted authority in customer experience, with a proven track record of success.
Authority
As a keynote speaker, Dan Gingiss has established himself as a leading voice in the customer experience field. His insights have been featured in numerous industry publications and his speaking engagements have taken him to stages across the globe. From Fortune 500 companies to small startups, businesses of all sizes have benefited from Dan’s practical strategies for creating remarkable customer experiences.
Dan’s authority in the CX space is further reinforced by his extensive speaking credentials. He has delivered keynotes at major industry conferences such as Customer Contact Week, Social Media Marketing World, and the American Marketing Association. His ability to engage audiences with a mix of real-world examples, humor, and actionable advice makes him a sought-after speaker for companies looking to improve their customer experience initiatives.
Moreover, Dan’s consultancy work with global brands has helped businesses achieve measurable improvements in customer satisfaction and loyalty. His combination of theoretical knowledge and practical experience sets him apart as a speaker with genuine authority in his subject matter. His clients trust him not only because of his insights but also because of his ability to deliver tangible results.
Trustworthiness
Dan Gingiss’s trustworthiness as a keynote speaker is rooted in his proven track record of helping brands improve their customer experience. His commitment to delivering value is evident in his transparent approach to consulting, where he focuses on practical solutions that generate real results. Dan’s clients consistently praise his ability to listen, understand their unique challenges, and offer customized strategies that are easy to implement.
Dan’s genuine passion for customer experience is another testament to his trustworthiness. He doesn’t just talk about creating great experiences; he practices what he preaches. His integrity and authenticity shine through in every interaction, whether he’s on stage delivering a keynote or working closely with a client. Businesses trust Dan because he delivers on his promises, and his work has a lasting impact on the companies he partners with.
In addition to his consulting and speaking engagements, Dan’s books and articles further demonstrate his trustworthiness. By sharing his expertise with a wide audience, he has built a reputation for providing valuable, actionable advice that helps businesses succeed. His transparency and dedication to the customer experience field make him a reliable and trustworthy choice for any event.
Why Event Planners Should Book Dan Gingiss
Proven Expertise in Customer Experience: Dan Gingiss brings over 20 years of hands-on experience in transforming customer interactions across major global brands. He has an exceptional ability to provide actionable insights that businesses can apply immediately. His experience in diverse industries allows him to tailor his keynotes to meet the specific needs of each audience, making his speeches highly relevant and impactful. Event planners can rely on Dan to deliver customized content that resonates with attendees and drives tangible improvements in their customer experience strategies.
Engaging and Practical Keynotes: Dan’s unique ability to mix humor, real-life examples, and practical advice makes his keynotes both entertaining and informative. His engaging style keeps audiences captivated, while his focus on delivering actionable takeaways ensures that attendees leave with clear steps to improve their own customer interactions. Whether it’s a conference for business leaders or a corporate event for frontline staff, Dan adapts his message to suit the audience, ensuring that everyone walks away with valuable insights.
Global Recognition and Credibility: Dan Gingiss is a recognized authority on customer experience, having spoken at major events worldwide. His thought leadership has been featured in top publications, and his insights are trusted by companies across industries. Event planners looking for a speaker who can elevate the quality of their event will find Dan’s credibility and global recognition a strong selling point. His presence adds prestige to any event, and his message consistently resonates with a wide range of audiences.
Why Event Planners Should Use Conference Speakers
Conference Speakers provides event planners access to a curated roster of top-tier speakers, each with proven expertise in their field. By working with Conference Speakers, planners can be assured that they are booking a speaker who has been vetted for quality, professionalism, and the ability to deliver impactful keynotes. Dan Gingiss is an example of the high-caliber speakers available, and his track record of success speaks for itself.
From the initial inquiry to the event day, Conference Speakers offers end-to-end support for event planners. This includes helping with speaker selection, coordinating logistics, and ensuring that the speaker is fully briefed on the event’s goals and audience. With a reputation for providing seamless service, Conference Speakers makes the process of booking keynote speakers stress-free, allowing planners to focus on other important aspects of their event.
Summary and Conclusion
Dan Gingiss stands out as a top keynote speaker in the customer experience field, thanks to his 20+ years of hands-on experience with global brands, his engaging presentation style, and his ability to offer practical, actionable insights. His expertise in turning ordinary customer interactions into remarkable experiences has helped businesses across industries achieve lasting success. As a recognized authority in the CX space, Dan brings credibility and value to every event, making him a trusted partner for organizations looking to enhance their customer experience strategies.
By partnering with Conference Speakers, event planners can access speakers like Dan Gingiss who are not only experts in their field but also deliver exceptional value to audiences. The support provided by Conference Speakers ensures a seamless booking experience, and Dan’s ability to engage and inspire makes him a must-have speaker for any event focused on customer experience, business growth, and brand advocacy.
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Author Books | Articles
The answer is customer experience. And the best part about customer experience is that it’s delivered by human beings which are unique to your company. No one else has your human beings, which means that you can provide a customer experience that no one else can.
This is the kind of book that you don’t read once; you read it forever.—Jay Baer, president of Convince and Convert and author of Hug Your Haters: How to Embrace Complaints and Keep Your Customers
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