Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. She’s a board member of customer service AI software Minerva.

Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19.

In 2021 the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.” She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.”

Blake Morgan | Customer Experience Futurist

Blake Morgan has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more.

Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program.

Blake Morgan contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast. She lives in the Bay Area with her husband, their two children and two dogs.

The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business

Learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.

Expert On:

Blake Morgan provides customer experience thought leadership content and speaking engagements. She is an internationally recognized authority on customer experience.

Her clients include Comcast, Allstate, Philips, Genentech, Accenture, Parker Hannifin, Accor Hotels, Adobe, Ericsson, Verizon and the largest sharing economy company in China.

Blake is a guest lecturer at Columbia University, UC San Diego and adjunct faculty at Rutgers Executive MBA Program. She has been published or quoted in Harvard Business Review, Hemisphere’s Magazine, Women’s Wear Daily, Fortune Magazine and more.

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